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Welcome to

To obtain your claim form or Product Disclosure Statement (PDS), please enter your policy details below as they appear on your Certificate of Insurance.

* Policy number  
* Surname  
* Date of birth


Frequently asked questions

Where do I send my completed claim form and associated documentation?

Travel Insurance Claims
PO Box 162
Toowong QLD 4066


+61 7 3305 7016

How do I know how my claim is progressing?

We will process your claim within 10 business days of receiving a completed claim form and all the necessary documentation. If we need additional information, a written notification will be sent to you within 10 business days.


Travel Claims
Street Address: AGA Assistance Australia Pty Ltd, 74 High Street, Toowong QLD 4066
Postal Address: PO Box 162, Toowong QLD 4066
Tel: 1300 725 154   International (Reverse Charges via operator): +61 7 3305 7499   Fax: +61 7 3305 7016
AGA Assistance Australia Pty Ltd   ABN 52 097 227 177   AFS Licence No. 245631